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Customer Support Centre (CSC) - Europe Africa & Middle East Technical Support Engineer

已发布
客户支持 Gloucester , 英国 无固定期限合同 全职
已发布

工作描述

Applications are now invited for the above position in our newly created Customer Support Centre (CSC) based in Gloucester, UK. Reporting to the CSC Manager, EAME Region your responsibilities will include the following:-
Technical Support Engineer General Responsibilities
• To directly manage Airline and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region and to be a focal point for any ‘Technical Requests' for the three product divisions of Safran Landing Systems – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
• Provide timely support in line with customer required date (CRD) including for both on-wing and in shop requests and ensuring strict compliance with flight safety regulations at all times.
• To ensure complete answers are provided to customer requests, interface and coordinate with the internal functions within Safran LS including Product Support Engineering (PSE) teams for all three product divisions, Product Support Management, Customer Support Management and Engineering teams etc
• Provide support and close coordination with direct CSC management and other CSC teams including Key Account Management and Tools & Process team to ensure daily priorities are managed
• Utilising the existing tools (CRM / MS Dynamics) for all requests including documentation, traceability as well as on-wing repairs (RDAS) etc
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules
• Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
• Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning
• Promote to customers usage of the many support tools available via our online portal

工作要求


In order to effectively carry out this role, you will need to be able to demonstrate the following competencies:

• Experience of managing customer relationships
• Customer Mindset and Customer focused
• Analytical and Problem solving methodology
• Positive approach to working as part of a team and also independently
• Ideally experience in some of the current applications / tools including: MS Dynamics, Tech Pubs Documentation, CRM, On base etc
• A working knowledge of Safran Landing Systems organisation, Systems and Products
• Effective communication skills including both verbal, written and presentation
• A flexible approach to support Out-of-Hours AOG Management and potential customers visits

Educated to HND standard or equivalent work related experience, you will ideally have worked in Airline, MRO or Customer Services position and be able to demonstrate a working knowledge of the general responsibilities outlined above. As part of a team that ensures results, you will liaise with customers and internal functions alike.

工作的特殊性

International travel may be required.

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰集团起落架系统公司是飞机着陆和制动功能领域的全球领军者。赛峰集团起落架系统公司与20余家民用、支线、商用和军用飞机制造商建立了合作伙伴关系,为超27,000架飞机提供装备。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
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