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IT Systems Engineer

已发布
软件 Cwmbran , Pays de Galles , 英国 固定期限合同 全职
已发布

工作描述

Product / Service Planning
• Analyses and defines current and target status. Estimates cost effectiveness, points of risk, opportunities, strengths and weaknesses, with a critical approach. Creates structured plans; establishes time scales and milestones, ensuring optimisation of activities and resources. Manages services portfolio and change requests. Defines delivery quantity and provides an overview of additional documentation requirements. Specifies correct handling of products in accordance with current legislation.
• Exploits specialist knowledge to create and maintain complex documents.

User Support
• Responds to user requests and issues, recording relevant information. Assures resolution or escalates incidents and optimises system performance in accordance with predefined service level agreements (SLAs). Understands how to monitor solution outcome and resultant customer satisfaction.
• Systematically interprets user problems and identifies solutions and possible side effects. Uses experience to address user problems and interrogates database for potential solutions. Escalates complex or unresolved incidents. Records and tracks issues from outset to conclusion.

Change Support
• Evaluates, implements and guides the evolution of an ICT solution evaluating changes and their impact. Ensures efficient control and scheduling of software or hardware modifications to prevent multiple upgrades creating unpredictable outcomes. Minimises service disruption as a consequence of changes and adheres to defined service level agreement (SLA). Ensures consideration and compliance with information security procedures.
• Ensures the integrity of the system by controlling the application of functional updates, software or hardware additions and maintenance activities. Complies with budget requirements.

Service Delivery
• Ensures service delivery in accordance with established service level agreements (SLA's). Takes proactive action to ensure stable and secure applications and ICT infrastructure to avoid potential service disruptions, attending to capacity planning and to information security. Updates operational document library and logs all service incidents. Maintains monitoring and management tools (i.e. scripts, procedures). Maintains IS services. Manages all aspects of service availability.
• Systematically analyses performance data and communicates findings to senior experts. Escalates potential service level failures and security risks, recommends actions to improve service reliability. Tracks reliability data against SLA.

Problem Management
• Manages the life cycle of incidents and problems. Identifies and resolves the root cause of incidents. Takes a proactive approach to avoidance or identification of root cause of ICT problems. Deploys a knowledge system based on recurrence of common errors. Resolves or escalates incidents. Optimises system or component performance.

补充说明

Systems Management
• Monitors and controls the IT services and their underlying physical systems and hardware. Manages the hardware, applications, networks, servers, virtual resources and other technical systems. Ensures up-to-date administration of resources, users and authentications. Manages devices in bring-your-own (BYOD) organisation, enabling user productivity and flexibility, preventing data loss, and enhancing data security.
• Systematically manages day by day operational needs across the IT system, avoiding service disruptions according to service and information security strategy.

Purchasing
• Applies a consistent procurement procedure, including deployment of the following sub processes: specification requirements; supplier identification; proposal analysis; evaluation of the energy efficiency and environmental compliance of products; suppliers and their processes; contract negotiation; supplier selection and contract placement. Ensures that the entire purchasing process is fit for purpose, compliant to legal requirements and adds value to the organisation.
• Understands and applies the principles of the procurement process; places orders based on existing supplier contracts. Ensures the correct execution of orders, including validation of deliverables and correlation with subsequent payments.

工作要求

Ability to manage and prioritise stakeholder expectations at all levels ranging from end user up to C-level
An ability to communicate complex technical issues to business users
An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure
A collaborative approach to delivery working with various technical and business departments.
Good working knowledge of networks, server and client products
Be able to handle a high degree of multi-tasking

工作的特殊性

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰航空座椅公司(Safran Seats)是飞机座椅领域的全球领导企业之一,为广大机组人员及乘客提供各种座椅。目前,赛峰航空座椅公司所生产的100万个座椅正服务于全球航空机群中。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran