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Customer Account Manager

已发布
公司 : 赛峰集团 工作领域 : 客户支持 位置 : Singapore , 新加坡 合同类型 : 无固定期限合同 合同期限 : 全职 所需学位 : 本科文凭 所需经验 : 5年以上 专业地位 : 工程师 / 经理
已发布

工作描述

For Airline customers in Asia region (several dozen of millions USD of revenues), you will be accountable for the final profitability of the business plan, responsible for the Customer satisfaction and for the cash collection. You will animate / coordinate in a transversal mode the Customer Team, meaning all the company members in interface with the final Customer to ensure a good alignment on the strategy and the communication. The position is a very exposed one, with direct impact on CFM Brand, and requires high autonomy, Customer sensitivity, potential discussion on complex technical topic related to engine, appetite for negotiation, executive-like decision making, and high reactivity, in high intensity on a daily basis. Being based in Singapore enables to be close to Customers, as well as to GE partners (also located there). Good knowledge of CFM and Safran organizations is important to help getting approvals, as well as France-based-teams actions and supports.

Main roles & responsibilities

- Manage the Customer Team dedicated to the Customers, and ensure good level of interface with GE (CFM Partner)
- Manage the Services Agreement in force (RPFH, Time & Material, Flight Line LRU) : ensure relevant KPI, monitoring and meetings are in place at the right level of the organizations
- Ensure Customer satisfaction, together with the respect of the financial objectives of SAFRAN

- Manage the contract / customer account in a Project mode with the other members of the Customer Team, to protect Safran interest while ensuring Customer Satisfaction,
- Share internally the Voice of the Customer ; define and make propositions to solve open items,
- Facilitate / ease customer operations, answer with efficiency to challenges, be pro-active in the resolution of operation and commercial disputes,
- Be accountable for the reporting at the appropriate level of the organization
- Ensure that contractual commitments are met; track and manage the revenues, the costs and the profitability of the Business Plan with the Financial controller team.
- Identify and mitigate the risks & opportunities of the contract, impacts on the business plan and ensure associated actions are engaged.
- Anticipate / capture weak signals to avoid any complaints
- Negotiate / obtain resolution on Commercial and operational open topics
- Participate to the Sales strategy together with the Sales Director of the account

工作要求

Degree level (at minimum)
Min 5 years of experience in a Customer / Product environment
Intercultural mindset
Financial skills, appetite for Customer relationship management and negotiation, ability to understand technical behavior of an aircraft engine.

确定您未来的工作地点

Seletar Aerospace Link, Seletar, Central 797565

Singapore

新加坡

复制地址
83,000
名员工
27
赛峰集团经营所在国家数量
35
职业类别