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Senior Product Support Engineer

已发布
客户支持 Singapore , 塞拉利昂 无固定期限合同 全职 硕士文凭 5年以上 英语 熟练
已发布

工作描述

Customer Support
• Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region
• Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction
• Manage emergency/crisis situations (Aircraft On Ground) in the region
• Manage customer and supplier relations across the region,
• Support the Entry Into Service for new programs
• Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters, implementations of systems or components modifications following Service Bulletins
• Develop and draft end-user documentations and training materials
• Conduct training sessions for in-house teams as well as external customers

Repair Operations
• Lead repair and customer support operations for SAFRAN Group and partners OEMs in Asia-Pacific
• Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time
• Follow up repair orders to ensure systematic good performance and profitability
• Monitor Key Performance Indicators and report to selected OEMs
• Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…
• Attend Technical Review meetings
• Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.
• Trouble shooting of toolings, test benches, fixtures etc...
• Source for material, suppliers, 3rd parties, alternatives.
• Overview calibration requirements.
• Take a pro-active approach, Initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences
• Conduct investigation and write report to customers
• Manage technical disputes
• Follow up on technical improvement to customers

Business Development
• Manage the development and implementation of Group and partners OEMs' new repair capabilities
• Gather market data, investment requirements, perform feasibility studies
• Drive the progress of the tasks, pilot projects' milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.
• Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.
• Review Testability and perform Shop validation
• Support Marketing team for new businesses and projects
• Handle Request For Information or Request For Quotation for technical/commercial proposals
• Manage SAFRAN OEMs Support investment and be actively involved in repair policies

工作要求

a) Degree in Mechanical/Electrical/Aeronautical Engineering
b) At least 5 years of Aviation Engineering experience, Aircraft Maintenance and Repair Operations, in OEM or MRO environment
c) Proficient in product support and trouble shooting procedures
d) Serviced-oriented with at least 3 years of customer support experience.
e) Effective Project Management and interpersonal skills
f) Knowledge of airworthiness regulations such as FAR145, EASA 145, SAR 145 and others
g) Experience in calibration requirements and procedures
h) Proficient with Microsoft software applications
i) Experience in OEM technical support, or related MRO operations/engineering
j) Must be familiar with technical support environment, processes, and manuals used for aircraft maintenance.
k) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous but not compulsory
l) Ability to multi task in a dynamic environment
m) Excellent communications skills. Well versed in written and spoken English
n) Innovative, flexible, creative. Willing to adopt emerging technologies
o) Able to think ahead, process data, make decisions and solve problems.
p) Motivated, driven, committed, reliable
q) Excellent attitude, good team player

logo safran

赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰电子与防务公司是全球领先的服务提供商,为民用和国防市场提供光电、航电、电子和关键软件解决方案及服务。公司在全球范围内为超1,000艘船舶、25,000辆陆地车辆和10,000架飞机提供装备。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran