Shop Visit Coordinator

Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop's production planning.
 Reports on the maintenance operations evolutions to the internal and external stakeholders. He/she is the prime interface for any questions from leadership as to engine status and is accountable for raising critical items/help needed to program team / leadership.
 In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
 Ensure initial workscope and extension are compliant with the process and program's guidelines.
 Act as the industrial operations representative within the Customer Team. He/She is the main interface between the customers and the shop. He/She makes sure that the shop receives and reports all the information needed.
 Organize Customer visits in shop.
 Validate industrial gates are passed
 Track invoicing delays and quality standard compliance in line with contract obligations.
 Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
 Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
 Follow up commercial disputes and ensure resolution with customers.
 Works on best practices to allow quick and smooth hand-offs among several stakeholders.
Required Skills:

Highly effective communication skills
 Strong organizational and time management skills
 Computer Skills – Microsoft Word, Excel and Powerpoint
 Self-starter with ability to work under pressure to deliver targets on time
 Cross-cultural experience and ability to work in different cultures with successful outcome
 Able to work independently, meet tight deadlines and work under pressure with minimum supervision.

Education and Experience:
 Bachelor's Degree
 More than 3 years of experience in customer service
 Some knowledge of aircraft engines
 Aerospace experience will be an added advantage