Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop's production planning.
Reports on the maintenance operations evolutions to the internal and external stakeholders. He/she is the prime interface for any questions from leadership as to engine status and is accountable for raising critical items/help needed to program team / leadership.
In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
Ensure initial workscope and extension are compliant with the process and program's guidelines.
Act as the industrial operations representative within the Customer Team. He/She is the main interface between the customers and the shop. He/She makes sure that the shop receives and reports all the information needed.
Organize Customer visits in shop.
Validate industrial gates are passed
Track invoicing delays and quality standard compliance in line with contract obligations.
Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
Follow up commercial disputes and ensure resolution with customers.
Works on best practices to allow quick and smooth hand-offs among several stakeholders.
Highly effective communication skills
Strong organizational and time management skills
Computer Skills – Microsoft Word, Excel and Powerpoint
Self-starter with ability to work under pressure to deliver targets on time
Cross-cultural experience and ability to work in different cultures with successful outcome
Able to work independently, meet tight deadlines and work under pressure with minimum supervision.
Education and Experience:
More than 3 years of experience in customer service
Some knowledge of aircraft engines
Aerospace experience will be an added advantage