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Customer Support - Engine Owner H/M

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客户支持 Querétaro , 墨西哥 无固定期限合同 全职 本科文凭 3年以上 英语 熟练 法语 良好
已发布

工作描述

The Engine Owner manages the maintenance of the engines and engages all the stakeholders (from different functions and sites) to fulfill the commitment towards the Customer Team in terms of TAT and cost from engine removal until ready-to-install.
As such, he is responsible for anticipating shop visit scenarios, managing associated risks as well as consolidating the solution that allows, throughout the maintenance activities, to meet the objectives of the shop visit in terms of Customer satisfaction, TAT and costs, and having it validated.

补充说明

Has a complete vision of the engine maintenance operations flow and takes all decisions and actions necessary to fulfill the commitment to the customers and to the shop's production planning.
Reports on the maintenance operations evolutions to the internal and external stakeholders. He/she is the prime interface for any questions from leadership as to engine status and is accountable for raising critical items/help needed to program team / leadership.
In the event investigations or sick bays are required, he/she ensures that the decisions taken are in line with the commitments made in terms of TAT and cost.
Ensure initial workscope and extension are compliant with the process and program's guidelines.
Act as the industrial operations representative within the Customer Team. He is the main interface between the customers and the shop. He makes sure that the shop receives and reports all the information needed. An Engine Owner Lead, appointed per Customer, coordinates any communications and Customers requirements across Safran Aircraft Engines MRO network.
Organize Customer visits in shop.
Validate industrial gates are passed
Track invoicing delays and quality standard compliance in line with contract obligations.
Drive Risk analysis and associated mitigation plan for wing-to-wing maintenance operations.
Drive the engine maintenance costs and therefore contribute to the contract profitability optimization.
Follow up commercial disputes and ensur

工作要求

Customer Service experience / Experiencia en atención al cliente.
Contracts Management / Gestión de Contratos
Project Management / Gestion de proyectos

工作的特殊性

Viajes eventuales para visitar a los clientes

确定您未来的工作地点

Carretera Estatal 200 km. 22 547 int. B1 76278

Querétaro

墨西哥

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团获评《福布斯》杂志2020年全球最佳雇主。

赛峰飞机发动机公司独立或合作设计、生产并销售性能水平优异的民用和军用航空发动机。通过合资成立CFM国际公司*,赛峰飞机发动机公司在中短途商用飞机推进方面取得世界领先地位。在军事推进领域,公司自主研制和生产了M88和M53发动机,分别用于阵风战机和幻影2000战机,并将合作开发未来欧洲战机的发动机。
* CFM国际公司是赛峰飞机发动机公司和通用电气公司50/50的平股合资公司。

76,800
名员工
27
赛峰集团经营所在国家数量
35
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