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Customer Support Manager - Americas

已发布
公共服务 Walton , Kentucky , 美国本土外小岛屿 无固定期限合同 全职 本科文凭 3年以上 西班牙语 熟练 葡萄牙语 良好
已发布

工作描述

1. The CSM is responsible for managing customer satisfaction in line with SAFRAN LS objectives for OEM products and services.
2. Customers are defined as operators, region Airframer offices, MRO's and leasing companies.
3. The CSM establishes and maintains a direct link with customers to actively manage satisfaction.
4. The CSM is required to maintain a visit schedule with customers as defined by the region leader.
5. The CSM shall manage key activities such as:-
a. Customer Satisfaction, CRM Tracking and Improvement Planning
b. Customer Visit management and communications
c. Customer Visit reporting
d. Adhoc assignments as assigned by region director

6. The CSM shall take ownership of key action management in front of customers to ensure deadlines are agreed and supported. As such the CSM is accountable to:
a. Identify and maintain a list of open and completed actions by customer
b. Interface across the back the office to identify and collaborate on action priorities and delivery dates, which are then communicated back to customers.
c. Elevate stalled activities across Safran LS management, or when priorities cannot be agreed.
7. The CSM will co-ordinate with SAFRAN LS divisions to assist in gathering reliability data from customers
8. The CSM shall proactively report competitor's technical and commercial activities when information is available.
9. The CSM is responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams:
a. Landing Gear services
b. System Equipment upgrades and provisioning campaigns
c.. Support of regional MRO sales team on key sale strategies

10. The CSM will need to maintain a level of working hours flexibility in order to manage regional time zone difference with European, or other Safran LS offices in the course of their daily duties

补充说明

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: 859-817-2947. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

工作要求

This CSM assignment spans the entire Americas support region. Therefore bi-lingual language skills in English and Spanish are required. Intermediate language skills in Portuguese are a plus.

工作的特殊性

Approx 50% of time will be spend traveling within the Americas region, with occasional travel to France.

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One Carbon Way, KY 41094

Walton

Kentucky 美国本土外小岛屿

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰集团起落架系统公司是飞机着陆和制动功能领域的全球领军者。赛峰集团起落架系统公司与20余家民用、支线、商用和军用飞机制造商建立了合作伙伴关系,为超27,000架飞机提供装备。

76,800
名员工
27
赛峰集团经营所在国家数量
35
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