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Customer Service Representative

已发布
销售/市场营销 Lancaster, New York Usa , New York , 美国本土外小岛屿 无固定期限合同 全职 大专文凭 3年以上 英语 熟练
已发布

工作描述

Responsible for proposal preparation, negotiating, processing, and expediting aviation orders for all AVOX Systems customers and processes customer inquiries.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

1. Assist distributors, general aviation OEMs and end users with various questions with relation to all AVOX products.
2. Prepare all orders for entry system or manage electronic data transfer of orders.
3. Coordinate with various other departments such as Production Planning, Engineering, Traffic, etc. to insure delivery dates are met as scheduled.
4. Expedite all AOG requests and overdue orders.
5. Respond to various communications from the field.
6. Process and analyze customer change orders with regard to schedules and prices and ensure any material changes are forwarded to the appropriate Departments with updates to the Sales Order(s).
7. Submit to Production Control and Accounting incoming requests for price and delivery information.
8. Act as a liaison with technical publications on request for overhaul manuals and component parts manuals from the field.
9. Furnish all facilities with special shipping information as required.
10. Advise Customers in advance of various purchase orders which will not ship to scheduled ship dates if notified by Production Control.
11. Assist various Departments with information required for work-in-process pertaining to special callouts by the customer.
12. Record shipment to all customers, file shippers.
13. Distribute new manufacturing specifications to appropriate departments.
14. Review debit memos, issue credit memos and confer with customers on related problems.
15. Adhere to all department standards and procedures.

There is no relocation associated with this position. Must be eligible to work in the United States.

补充说明

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.
We are currently looking for reliable and responsible individuals with a great work ethic to join our team.

For 85+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.
Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. Safran Aerosystems Oxygen Systems US does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or hereditary cellular or blood trait, sexual orientation, marital status, or status as a disabled or Vietnam area veteran, or any other characteristic protected by law.

工作要求

Education:
Required- Some Secondary Education
Preferred- Two-year Degree Business Administration or related field
Experience- Required-

Experience:
Two - three years experience automated order entry procedure and
sales/customer service, familiar with standard business procedures.
Preferred- Three - five years experience in sales administration and/or customer service and PC experience.

Special Knowledge/Skills-
Required- Good communication skills Preferred- Basic accounting knowledge

Other Pleasant personality, ability to remain calm, excellent verbal and written communication skills.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

For 85+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.
Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. Safran Aerosystems Oxygen Systems US does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or hereditary cellular or blood trait, sexual orientation, marital status, or status as a disabled or Vietnam area veteran, or any other characteristic protected by law.

工作的特殊性

None.

logo safran

赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰航空系统公司(Safran Aerosystems)是撤离滑梯和氧气系统领域的全球领导者。公司是飞机和直升机用安全系统与流体系统的重要企业。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran