注意 本网站不推荐使用internet explorer浏览器。请使用其他Web浏览器以获取更好的体验。

Customer Service Representative - Military

已发布
客户服务与支持 Grand Prairie , Texas , 美国本土外小岛屿 无固定期限合同 全职 本科文凭 3年以上
已发布

工作描述

1.0 Summary of Job Purpose:

Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines USA's customers within a given region. This customer-oriented role represents Safran Helicopter Engines USA, provides product and service information, resolves problems, handles email and phone calls with accuracy, efficiency, and ensures excellent service standards while maintaining high internal and external customer satisfaction.


2.0 Essential Duties and Responsibilities:

The ideal candidate will provide customer support to the U.S. Government Customers and other assigned agencies. Primary duties and responsibilities include, but are not limited to the following:
• Act as a liaison between SafranHE USA and the customer in matters pertaining to contractual requirements
• Review and process daily customer requests for parts and/or services
• Manage, induct, and track customer property through each phase of WIP, working closely with the customer and the MRO Shop to meet contract delivery schedule and customer requirements
• Prepare work orders and sales orders to facilitate customer sales and repair work
• Prepare quotes for spare parts, MRO repairs, and rental assets
• Maintain back order reports and work with Materials Management team to ensure on-time delivery
• Maintain contract deliverables; ensuring information is provided to the customer as agreed upon
• Create and maintain organized filing systems and electronic record keeping
• Work with Key Account Managers to execute the business plan to secure forecasted revenue goals
• Process invoices and send to the customer, working with the Finance team and the customer to resolve any discrepancies or disputes
• Resolve complaints by providing accurate and timely resolution to customer inquiries; escalating to management if necessary
• Ensure Field Service Representatives are kept abreast of any pertinent information that is exchanged with customers in relation to AOGs or impact to mission requirements
• Appropriately handle confidential and sensitive information
• Assist department Vice President, Director, and Key Account Manager as directed
• Meet and/or exceed customer's expectations with a positive attitude
• Travel required – 5%, including internationally
• Required rotating On Call duty

工作要求

3.0 Required Competencies; Education / Knowledge / Skills and Abilities:

• Bachelor's degree or 3 to 5 years of customer relations experience in aviation and/or training; or equivalent combination of education and experience
• A strong background in logistics/scheduling and provisioning management is preferred
• Intermediate computer skills with knowledge in Microsoft Office: Outlook, Word, and Excel
• Knowledge in SAP preferred
• Ability to comprehend aviation Maintenance Manuals, Illustrated Parts Catalogs, and Tooling Catalog
• Must be able to pass government background check for receipt of Common Access Card (CAC)

4.0 Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision
• The noise level in the work environment is usually quiet

logo safran

赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。 赛峰集团获评《福布斯》杂志2020年全球最佳雇主。 赛峰直升机发动机公司(Safran Helicopter Engines)是直升机动力领域的世界领先者,公司从创立至今已生产超过75,000台发动机。该公司提供各种规格的涡轮发动机,公司的2,500名客户遍布155个国家。