注意 本网站不推荐使用internet explorer浏览器。请使用其他Web浏览器以获取更好的体验。

Customer Service Manager

已发布
客户支持 Grand Prairie , Texas , 美国本土外小岛屿 无固定期限合同 全职 本科文凭 3年以上
已发布

工作描述

Summary/Objective

To provide effective support to the Company's key accounts. To continually strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

 To develop relationships and a pro-active approach with customers,
understanding their requirements.
 To provide a single point of contact for key accounts and escalate any
issues as appropriate.
 Offer support for operational changes, feedback the impact of change
to management.
 Ensure that service to the customer is of the highest standard and
quality at all times.
 Support all day to day material requests, from the point of Quote to
Sale and remittance.
 Manage and report on all contract performance data.
 Contract material demands and action appropriate responses to
maintain and improve contract performance including pre-emptive
material sourcing and monitoring of stock with support from the
relevant product and support teams
 Review and monitor repair work sent to the customer.
 Oversee customer consignment contracts with support from relevant
product manager.

补充说明

Competencies

 Flexible
 An excellent communicator
 Professional
 Ambitious / Driven
 Conscientious
 Works effectively as ‘part of the Company team', communicates
positively at all levels both internally and externally.
 Has excellent interpersonal, communication, organizational, and time
management skills
 Has a professional and flexible approach
 Ability to effectively problem solve and use initiative

工作要求

 Three years' customer support experience.
 College degree
 Ability to develop, manage, and maintain customer accounts
 Computer literate

工作的特殊性

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

logo safran

赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团获评《福布斯》杂志2020年全球最佳雇主。

赛峰飞机发动机公司独立或合作设计、生产并销售性能水平优异的民用和军用航空发动机。通过合资成立CFM国际公司*,赛峰飞机发动机公司在中短途商用飞机推进方面取得世界领先地位。在军事推进领域,公司自主研制和生产了M88和M53发动机,分别用于阵风战机和幻影2000战机,并将合作开发未来欧洲战机的发动机。
* CFM国际公司是赛峰飞机发动机公司和通用电气公司50/50的平股合资公司。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran