To provide effective support to the Company's key accounts. To continually strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
To develop relationships and a pro-active approach with customers,
understanding their requirements.
To provide a single point of contact for key accounts and escalate any
issues as appropriate.
Offer support for operational changes, feedback the impact of change
Ensure that service to the customer is of the highest standard and
quality at all times.
Support all day to day material requests, from the point of Quote to
Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to
maintain and improve contract performance including pre-emptive
material sourcing and monitoring of stock with support from the
relevant product and support teams
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant
An excellent communicator
Ambitious / Driven
Works effectively as ‘part of the Company team', communicates
positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time
Has a professional and flexible approach
Ability to effectively problem solve and use initiative
Three years' customer support experience.
Ability to develop, manage, and maintain customer accounts
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
- © Safran