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Program Support and Services Manager

已发布
客户支持 Garden Grove , California , 美国本土外小岛屿 无固定期限合同 全职 本科文凭 5年以上 英语 熟练
已发布

工作描述

Are you passionate about technology or aviation? Come invent the solutions of tomorrow in the aerospace and defense industry, with an international group where innovation, teamwork and continuing, daily education are fundamental values. Join us!

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 39 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Safran's Corporate Social Responsibility (CSR) goes beyond our facility walls. We value and support the communities where we live and work. One of Safran's values and CSR pillar is Corporate Citizenship that helps drive economic, social and cultural progress by sharing our gifts with those around us.

• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and more!

The Program Support and Services Manager is responsible for the overall customer satisfaction and financial performance of one or more programs. The Program Support and Services Manager takes the initiative, arbitrate, and drive the success of the programs. This role will also serve as the customer point of contact for aftermarket support.

补充说明

1. Ensure contractual requirements and company goals are met in all areas; including customer satisfaction, on time delivery, quality, and closure of technical issues
2. Assess program strengths and identify areas for improvement
3. Drive, formulate, organize, and monitor improvement Plans to Closure
4. Develop and manage budget for the program, guarantee the profitability of the program through daily pricing activities, catalogue issuance, and negotiate when necessary changes to improve financial performance
5. Define, establish and implement the product & services activities roadmap, in relation with the program objectives.
6. Oversee entry into service plans for new products or new major customer contracts.
7. Deliver on performance KPIs, and ensure the highest efficiency of the program support teams in their daily work.
8. Organize and conduct internal and external PRM (Program Review Meetings)
9. Capture and communicate lessons learned and ensure previous lessons learned are incorporated into program planning and control
10. Responsible for managing and controlling risks & opportunities and ensure all major risks & opportunities have assigned owners, mitigation/capture plans, and drive risk/opportunity plan execution
11. Perform all other duties as assigned

工作要求

Education: Bachelor's degree required
Experience: Typically requires 7 years of project manager or project engineer experience in a commercial aerospace environment required.
Computer Skills:
• Proficient with MS Project
• Basic knowledge Microsoft Office (Word, Excel, PowerPoint)
Other Skills:
• Basic Knowledge of program management methodologies and proven ability to manage complex projects
• Excellent communication skills, both verbal and written.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Strong problem solving and organization skills

Additional Preferred Skills: (not required)
• Experience in Product Support and Aftermarket Services
• Degree in engineering
• Project Management certification (PMI, PMP, etc.)
• Experience with LEAN principles and continuous improvement

工作的特殊性

Travel up to 25%

It is the policy of Safran to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws.

确定您未来的工作地点

7330 Lincoln Way CA 92841

Garden Grove

California 美国本土外小岛屿

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰客舱公司在客舱内装设计、餐饮系统和货运设备方面处于全球领先地位。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran