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Customer Service Representative 2

已发布
客户支持 Garden Grove , California , 美国本土外小岛屿 无固定期限合同 全职 高中文凭 3年以上 英语 熟练
已发布

工作描述

Are you passionate about technology or aviation? Come invent the solutions of tomorrow in the aerospace and defense industry, with an international group where innovation, teamwork and continuing, daily education are fundamental values. Join us!

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 10,000 employees at 39 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry. 
 
Safran's Corporate Social Responsibility (CSR) goes beyond our facility walls. We value and support the communities where we live and work. One of Safran's values and CSR pillar is Corporate Citizenship that helps drive economic, social and cultural progress by sharing our gifts with those around us.
 
· Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
· Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and more! ting diversity throughout our companies.

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

补充说明

1. Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
2. Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
3. Validate entered order information by checking against customer purchase orders
4. Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
5. Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
6. Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
7. Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
8. Coordinate customer complaint handling in cooperation with the department manager
9. Educate internal customers and departments on customer characteristics in order to improve sales and profitability
10. Proactively approach Safran customers to improve relationship
11. Perform all other duties as assigned.

工作要求

Education: High school diploma required; Bachelor's degree preferred
Experience: 3-5 years of data entry and customer service experience
Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines
Description: Mid/Intermediate-Level position within job role.

It is the policy of Safran to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws.

工作的特殊性

Traveling may be required

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7330 Lincoln Way CA 92841

Garden Grove

California 美国本土外小岛屿

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰客舱公司在客舱内装设计、餐饮系统和货运设备方面处于全球领先地位。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran