注意 本网站不推荐使用internet explorer浏览器。请使用其他Web浏览器以获取更好的体验。

Customer Service Representative III (Repair Station)

已发布
销售/市场营销 Gainesville , Texas , 美国本土外小岛屿 无固定期限合同 全职 大专文凭 3年以上
已发布

工作描述

Occupational Summary:

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner.

The CSR serves as the primary focal point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The CSR is also responsible for communicating customer requirements to all internal customers as necessary. This includes: purchasing, engineering and manufacturing, in accordance with company policies and procedures.

As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (ZOTD) of the company, ensuring the highest levels of customer satisfaction are maintained.

Duties and Responsibilities (essential functions):

A) Acts as the primary liaison between the customer and Safran Seats USA relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, and purchasing departments as required.
B) Prepares Pricing Quotations and follows-up on customer inquiries.
C) Process customer purchase orders utilizing internal operating systems and acknowledge the delivery date to customer.
D) Provides assigned customers weekly, monthly and quarterly metrics relating to lead time and on time delivery performance for their account.
E) Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.
F) Provides technical assistance and information to customers.
G) Mitigates complaints and settle customer disputes; to include quality concerns and credit memos.
H) Contributes to team success during work load cycles to ensure customer demands are met for all accounts.
I) May work on a temporary or rotational basis as a Sales Order Specialist within the Sales & Marketing Department.
J) Performs other related duties as required, which includes any customer related items which could include but is not limited to: accounts receivable, product support, warranty, or seat related issues.
K) Participates in the rotation of the AOG cell phone.
L) Completes all direct ship transactions for assigned customers, when applicable.
M) Performs other duties as assigned.

补充说明

Competencies:

Acts in accordance with company values and related competencies.

Communication Skills:

Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

Reasoning Ability:

Ability to solve problems and think strategically.

Physical Demands:

This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.

工作要求

Qualification Requirements:

Knowledge and Skills:

i) Must be proficient in the operation of office computers.
ii) Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
iii) Must have ability to efficiently perform multiple tasks simultaneously
iv) Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
v) Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
vi) Must be able to work extended hours as needed.

Education and Experience:

i) Associate Degree in Business or related field is required; or three (3) years of experience supporting sales, marketing or customer relations. Bachelor Degree in Business or related field is preferred.
ii) Minimum of one (1) year of experience. Prefer experience within the Safran Seats organization.
iii) Participates in company training as required.
iv) Experience in a customer related area or proven ability to work well with customers required.

工作的特殊性

More than one week of total traveling per year; international and domestic

确定您未来的工作地点

2000 Weber Dr TX 76240

Gainesville

Texas 美国本土外小岛屿

复制地址
logo safran

赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰航空座椅公司(Safran Seats)是飞机座椅领域的全球领导企业之一,为广大机组人员及乘客提供各种座椅。目前,赛峰航空座椅公司所生产的100万个座椅正服务于全球航空机群中。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran