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Customer Service Representative l

已发布
客户支持 Gainesville , Texas , 美国本土外小岛屿 无固定期限合同 全职 无学位 3年以上
已发布

工作描述

Occupational Summary:

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner.

The CSR serves as the primary focal point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The CSR is also responsible for communicating customer requirements to all internal customers as necessary. This includes: purchasing, engineering and manufacturing, in accordance with company policies and procedures.

As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (ZOTD) of the company, ensuring the highest levels of customer satisfaction are maintained.

Duties and Responsibilities (essential functions):

A) Acts as the primary liaison between the customer and Zodiac Seats US relative to spare part sales. This includes interfacing with finance, engineering, manufacturing, production control, and purchasing departments as required.
B) Prepares Pricing Quotations and follows-up on customer inquiries.
C) Process customer purchase orders utilizing internal operating systems and acknowledge delivery date to customer.
D) Provide assigned customers weekly, monthly and quarterly metrics relating to lead time and on time delivery performance for their account.
E) Monitors sales and delivery of spare part orders for assigned customers. Manage orders to ensure data, dates, and commitments accurately reflect our customer's expectations.
F) Provides technical assistance and information to customers.
G) Mitigate complaints and settle customer disputes; to include quality concerns and credit memos.
H) Contribute to team success during work load cycles to ensure customer demands are met for all accounts.
I) May work on a temporary or rotational basis as a Sales Order Specialist within the Sales & Marketing Department.
J) Performs other related duties as required, which includes any customer related items which could include but not limited to: accounts receivable, product support, warranty, or seat related issues.
K) Required to complete all direct ship transactions for assigned customers, when applicable.
L) Performs other duties as assigned.

工作要求

Qualification Requirements:

Knowledge and Skills:

i) Must be proficient in the operation of office computers.
ii) Must have intermediate level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
iii) Must have ability to efficiently perform multiple tasks simultaneously.
iv) Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
v) Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
vi) Must be able to work extended hours as needed.

Education and Experience:

i) High School Diploma or equivalent.
ii) Associate Degree in Business or related field is preferred.
iii) A minimum of two (2) years of experience in a customer related area or proven ability to work well with customers required.
iv) Participates in company training as required

工作的特殊性

Minimal

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰航空座椅公司(Safran Seats)是飞机座椅领域的全球领导企业之一,为广大机组人员及乘客提供各种座椅。目前,赛峰航空座椅公司所生产的100万个座椅正服务于全球航空机群中。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran