Manage customer contracts for the supply of aircraft engines and be responsible for associated business processes.
Lead CFM Contracts activities related to contract fulfillment for spare engines as follows:
o Act as the team focal for CFM joint venture parent companies' Business Operations and customer teams for Spare Engines and related processes.
o Work with Business Operations to define yearly production and sales goals, and development of opportunity pipeline.
o Drive behaviors of other teams to manage their role in the transaction.
o Manage weekly newsletter and reporting to stakeholders.
o Lead the development / enhancement of any processes related to Spare Engines or digital tools (with IT leader).
o Organize and lead various spare engine-related meetings.
Manage all aspects of Spare Engine orders and deliveries
o Process and manage all incoming purchase orders and related financial transactions.
o With the customer teams, proactively guide customers through the spare engine ordering and delivery process.
o Track and report customer contract fulfillment and report to other stakeholders.
o Support the process for issuance and tracking of service credits and impact on new engine contracts.
Implement airline customer contracts:
o Manage and administer certain terms and conditions of the airline customer contract.
o Summarize and communicate customer contract requirements.
o Track any financial transactions in digital tools.
o Facilitate the relationship between CFM stakeholders and the airline customer.
Support sales and legal teams as required during proposal and contract negotiations with airline customers
o Review contract language, both in form and substance.
o Develop internal positions in response to airlines requests.
Support company business initiatives and issues
o Serve as Contracts focal point for company-wide programs and participate in cross functional teams.
o Support development of operating practices for company-wide distribution,
o Support ongoing performance improvement projects to digitize and lean internal processes.
Provide data for periodic reviews and various management reports
o Establish and update information for management reports
o Proactively leverage digital tools for reporting.
Potential additional responsibilities (role expansion) related to support of thrust upgrade sales
o Work with commercial teams (Sales and customer support managers) to identify new data-driven business opportunities
o Track sales activity and provide reporting on success rate to stakeholders
o Work with customer or sales teams to create offers (pricing and related contracts).
o Process customer purchases and delivery of thrust upgrades.
o Define and administer contractual terms/processes applicable to thrust usage and aftermarket thrust products.
Complete company required training as well as training for an individual growth plan
Bachelor degree in business-related field (MBA a plus)
5-10 years relevant work experience, preferably in an aerospace-related field
Experience with management of commercial contracts, preferably in an aerospace-related field
Experience in project management
Experience in customer relationship management
Demonstrable skill in oral and written communication
Experience or strong desire to work with teams and customers from different countries and cultures
Must have strong analytical skills and ability to manage multiple topics concurrently in fast-paced environment.
Must have ability to work in an international environment and possess excellent customer interaction skills.
Must understand basic contract language and be able to draft basic commercial contract language
Must be able to communicate effectively with all organizational levels
Must be able to travel occasionally
French language a plus
Prior Salesforce experience a plus
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