Contracts Manager - Spare Engines Lead

Mission:

Manage customer contracts for the supply of aircraft engines and be responsible for associated business processes.

Job Description:

 Lead CFM Contracts activities related to contract fulfillment for spare engines as follows:
o Act as the team focal for CFM joint venture parent companies' Business Operations and customer teams for Spare Engines and related processes.
o Work with Business Operations to define yearly production and sales goals, and development of opportunity pipeline.
o Drive behaviors of other teams to manage their role in the transaction.
o Manage weekly newsletter and reporting to stakeholders.
o Lead the development / enhancement of any processes related to Spare Engines or digital tools (with IT leader).
o Organize and lead various spare engine-related meetings.
 Manage all aspects of Spare Engine orders and deliveries
o Process and manage all incoming purchase orders and related financial transactions.
o With the customer teams, proactively guide customers through the spare engine ordering and delivery process.
o Track and report customer contract fulfillment and report to other stakeholders.
o Support the process for issuance and tracking of service credits and impact on new engine contracts.
 Implement airline customer contracts:
o Manage and administer certain terms and conditions of the airline customer contract.
o Summarize and communicate customer contract requirements.
o Track any financial transactions in digital tools.
o Facilitate the relationship between CFM stakeholders and the airline customer.
 Support sales and legal teams as required during proposal and contract negotiations with airline customers
o Review contract language, both in form and substance.
o Develop internal positions in response to airlines requests.
 Support company business initiatives and issues
o Serve as Contracts focal point for company-wide programs and participate in cross functional teams.
o Support development of operating practices for company-wide distribution,
o Support ongoing performance improvement projects to digitize and lean internal processes.
 Provide data for periodic reviews and various management reports
o Establish and update information for management reports
o Proactively leverage digital tools for reporting.
 Potential additional responsibilities (role expansion) related to support of thrust upgrade sales
o Work with commercial teams (Sales and customer support managers) to identify new data-driven business opportunities
o Track sales activity and provide reporting on success rate to stakeholders
o Work with customer or sales teams to create offers (pricing and related contracts).
o Process customer purchases and delivery of thrust upgrades.
o Define and administer contractual terms/processes applicable to thrust usage and aftermarket thrust products.
 Complete company required training as well as training for an individual growth plan

Requirements:

 Bachelor degree in business-related field (MBA a plus)
 5-10 years relevant work experience, preferably in an aerospace-related field
 Experience with management of commercial contracts, preferably in an aerospace-related field
 Experience in project management
 Experience in customer relationship management
 Demonstrable skill in oral and written communication
 Experience or strong desire to work with teams and customers from different countries and cultures

Skills:

 Must have strong analytical skills and ability to manage multiple topics concurrently in fast-paced environment.
 Must have ability to work in an international environment and possess excellent customer interaction skills.
 Must understand basic contract language and be able to draft basic commercial contract language
 Must be able to communicate effectively with all organizational levels
 Must be able to travel occasionally
 French language a plus
 Prior Salesforce experience a plus