Customer Service Representative

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion.

There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The position will be focal point between customers and sales. This position will maintain a customer relationship by providing the best possible level of support with honest and timely communication.

This position works directly with the customer by processing customer purchase orders, answering questions and resolving delivery issues. In order to be successful, this position will work internally to ensure customer order requirement flow down and On Time Delivery Management.

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.

Essential Duties and Job Responsibilities

• Manage Purchase Orders placement, changes, status requests, and issue resolution.
• Ensure On-Time Delivery of product.
• Maintain and audit customer Line of Balances to ensure accurate order entry.
• Notify customers of potential delays.
• Prepare and present recovery schedules to the customer.
• Support internal and external status and escalation meetings.
• Support customer KPI inputs and management. Identify opportunities for improvement and dispute errors with customers.
• Support customer forecast meetings and discussions. Ensure any adjustments in production requirements are updated in M3 and communicated internally.
• Support On-Site support team requirements for parts and documentation.
• Support purchase order compliance flow down. Coordinate internally to ensure adherence with our purchase order obligations.
• Support Accounts Receivable to communicate and resolve pricing and invoicing discrepancies.
• Prepare and support quotes for parts and components.
• Support Program Management and Account Management activities.
• Manage warranty database.
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
• Regular, predictable attendance is required;
• Other duties may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note for level:
• Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals.
• Advanced: Incumbent is able to independently use their knowledge/skill.
• Expert: Incumbent is able to train others on their knowledge/skill.

Education and/or Experience:
• 2 year certificate from college or technical school or 2 to 3 years of career experience in Customer Service.
• MRP experience a plus.
• Excellent verbal and written communication skills are essential to this position

Knowledge/Skills
• Calculate figures and amounts such as discounts, interest, commissions, & percentages - Basic
• Read, analyze, and interpret technical procedures, or governmental regulations - Basic
• Write reports, business correspondence, work instructions & process - Basic
• Effectively present information and respond to questions from clients, and customers - Basic
• Maintain confidentiality under executed NDAs with specific care for military contracts execution - Basic

Certificates, Licenses, Registrations
• N/A

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position will require you to walk around the facility & work at your desk.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is mostly working at a desk/cubicle with moderate noise. Position will be required to walk through the factory to find colleagues who may be on the floor and not at their desks.

赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。
赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

赛峰航空系统公司（Safran Aerosystems）是全球航空系统领域的领导者之一，专注于飞机和直升机的安全以及流体和燃料管理。公司是飞机安全领域（氧气、紧急疏散、应急漂浮系统）的重要参与者，并通过可持续替代燃料和新型发动机构架推动航空脱碳进程。其员工人数达5,200人，业务遍及7个国家/地区。