Business Systems Analyst and Administrator

Responsible for various administrative IT processes including network user accounts, file system access, phone system administration, mobile devices, ERP system access, backup and retention, procurement, and software licensing

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
1. Help Desk system (SNOW) lead. Review and assign requests to appropriate personnel. Monitor tickets and communicate status back to the requestor.
2. Coordinate and provide new hire orientation and training for users. This also includes technical training in a class room or one on one session.
3. Furnish training material and complete procedural documentation for users
4. Provide general user administration for email system (MS Outlook) and VPN accounts.
5. Provide business continuity though continued support of IT systems.
6. Assist in maintaining backup systems and related tape media storage and retention.
7. Monitors outstanding request backlogs and through assignment priorities keeps support within service level parameters. Escalates requests, which are not being completed within department resolution guidelines.
8. Provide general administrative support for Cisco VoIP phone system.
9. Provides general communication to the user community regarding service interruptions or scheduled service outage.
10. Maintain PC related hardware and software inventories and licensing information.
11. Provide coverage and assistance to the Help Desk support technician for end user PC and application related issues and problem resolution.
12. Maintain general technical competence relative to computer capabilities, applications, and operating systems.
13. Maintain and administer the printing environment (Zebra, Xerox, HP, Dell)
14. Provides troubleshooting and support of audio and video equipment in conference rooms and offices.
15. Execute security data collection processes to support Cybersecurity (CMMC) initiatives.

Listed above are the ESSENTIAL FUNCTIONS of this job classification. Employees in this job classification may be required to perform various other duties including but not limited to training, administration, and housekeeping. In addition, employees in this job classification are responsible for the quality, quantity and timeliness of the product or service they provide. They will carry out those duties, in a safe and cooperative manner, per established policies, practices and procedures. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

Safran Aerosystems Oxygen Systems US is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

*Candidates must be legally authorized to work in the United States without company sponsorship.

*All applicants must be a US citizen or US Permanent Resident (i.e., Green Card Holder)

*Relocation is not provided for this position.

Qualifications:

Education-
Required- 2 year degree – Associates or Technical Degree in Business Systems or Computer Science (5-10 years' experience an acceptable equivalent)

Preferred- 4 year degree – BA in Business Systems or Computer Science

Experience-

Required- Three to five years experience in computer systems support, development, procedures, and network administration.

Preferred- 5+ years of progressive computer systems support, network administration, documentation, and basic IT project management

Special Knowledge/Skills

Required- Expertise with Microsoft Windows 11 and MS Office

Preferred- Experience with MS Outlook email

None

赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。
赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

赛峰航空系统公司（Safran Aerosystems）是全球航空系统领域的领导者之一，专注于飞机和直升机的安全以及流体和燃料管理。公司是飞机安全领域（氧气、紧急疏散、应急漂浮系统）的重要参与者，并通过可持续替代燃料和新型发动机构架推动航空脱碳进程。其员工人数达5,200人，业务遍及7个国家/地区。