Service Center Coordinator (Calexico)

Job Summary

The Return Material Coordinator is responsible for handling customer returns by receiving, unpacking, and verifying units against RMA or order forms. Key duties include but are not limited to ensuring inventory accuracy per company standards and developing an optimal stockroom layout. The coordinator aligns stockroom processes with returns, tracks repair statuses, and monitors performance indicators to meet objectives.

Essential Job Functions

• Receive, unpack, and verify incoming customer return units against RMA or order forms.
• Create routine documentation for receipts and equipment repair schedules.
• Manage Rental/Exchange inventory in Calexico and coordinate unit movements with customers and pool coordinators for efficient order processing.
• Ensure inventory accuracy in compliance with Safran Standards for Rental/Exchange inventory.
• Design stockroom layout considering the size, weight, and characteristics of stored items.
• Align stockroom processes with customer return activities.
• Coordinate, monitor, and update statuses on customer repairs and returns.
• Track key performance indicators and take necessary action to achieve objectives.
• Provide guidance on resolving customer return issues using established solutions and procedures.
• Recommend new processes or procedural improvements.
• Monitor and report on relevant metrics.
• Maintain thorough records.
• Uphold and continually enhance 5S standards in the stockroom.
• Be prepared to work beyond regular hours as necessary to manage workload demands.
• Other duties may be assigned.

Education/Experience

• High school diploma or general education degree (GED).
• One (1) year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities
• Proficient in interpreting invoice documents.
• Experienced with shipping management systems, transaction software, and Microsoft Office suite.
• Utilize basic software applications, including SAP, for record-keeping tasks.

Leadership Skills / Management Skills / Personal Skills
• Integrity
• Judgement, problem solving skills, ability to resolve disagreements with compassion and empathy
• Team player
• Communication, both verbally and written and through active listening and reading comprehension.
• Customer oriented
• Adaptable and flexible
• Knowledge of change control management
• Analytical thinking
• Dependability
• Change agent
• Planning, organization and prioritizing
• Commitment to adhering to decisions

Physical Demands

While performing the duties of the job, the employee is regularly required to remain in a stationary position and frequently move about the office. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 25 pounds across the office for various needs.

6. Work Environment
The work environment is split between an office and stockroom environment, with possible exposure to dust particles and heat during the summer months. The noise level in the office and stockroom environment is typically quiet.

Experience in relevant Business sector

Experience within the aerospace industry a plus not required.

赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。
赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

赛峰电子与防务公司（Safran Electronics & Defense）为其客户打造嵌入式智能解决方案，以便其在各种环境下（甚至在极端情况下），均可在海陆空及太空全领域掌握环境情况，减轻操作负荷并确保航迹稳定。公司拥有13,000多名员工，利用专业技能服务于三大职能领域，即为民事和军事市场开展观察、决策和导向作业。