Customer Support Representative

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

The Customer Support Representative reports directly to our Customer Administration Manager.

- Accountable for all aspects of customer repairs and sales of spare parts across all products manufactured or supplied by Safran Electronics & Defense, Avionics USA
- Maintain and improve customer satisfaction by providing customers with the highest level of customer service possible.

Essential Duties and Responsibilities:

- Establishes and maintains effective professional relationships with customers through constant communication.
- Prepares and submits quotations for all repairs (in-house and outsourced)
- Processes outright sales to customers.
- Processes and follows up on customer outright purchase orders; including order entry, coordinating shipping and identifying customer's credit standing.
- Prepares status updates for each status request submitted by customers.
- Processes warranty/non-warranty exchange requests.
- Maintains resale files for all orders received (open and closed).
- Maintains back order data, releasing parts once received.
- Works closely with Safran Electronics & Defense, Avionics USA purchasing to ensure on-time delivery for backordered items.
- Processes rental/loaner requests.
- Tracks return of cores from customers in a timely manner.
- Invoices customer based on approved quotations once repairs are returned to customer.

Education / Experience:
- Bachelor's degree or 5+ years in aviation related experience and/or training; or equivalent combination of education and experience.
- Familiarity/knowledge of the customers related to Safran Electronics & Defense, Avionics USA.
- Strong knowledge of aviation community and requirements associated with industry.
- Proficient / Expert level – Microsoft Office: Outlook, Word, Excel, PowerPoint
- Knowledge of professional practices, sources of information, rules and regulations that can be applied immediately.
- Build sustainable relationships with customers
- Provide expedient follow up to customers' questions and concerns
- Knowledge of FAA regulations and understanding of Quality requirements
- Knowledge of Safran Electronics & Defense, Avionics USA products
- Communicate effectively with internal and external customers
- Send quickly accurate invoices to customers
- Maintain closed work order files
- IT Tools: Office and ERP (ability to use the software to quote, to generate reports upon customers request, etc)
- Team work
- Communication skills
- Negotiation skills
- Customer-oriented

Physical Requirements:

Office
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually quiet.

- Must be authorized to work in the United States without company sponsorship.
- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。
赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

赛峰电子与防务公司（Safran Electronics & Defense）为其客户打造嵌入式智能解决方案，以便其在各种环境下（甚至在极端情况下），均可在海陆空及太空全领域掌握环境情况，减轻操作负荷并确保航迹稳定。公司拥有13,000多名员工，利用专业技能服务于三大职能领域，即为民事和军事市场开展观察、决策和导向作业。