Senior Manager – Program Management Aftermarket

As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensure that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.

No matter your role, you connect and collaborate with your fellow team members to bring state-of-the-art, high value-added solutions to market. Because we are one of the few original equipment manufacturers (OEMs) to offer an all-inclusive range of passenger seats for commercial aircraft, you'll do impressive work that supports passengers in a variety of seating options, from economy to first class.

1. Occupational Summary (Position Objective & Authorities)

Objective:
Responsible for managing and directing specifically assigned groups of the Aftermarket Program Management function within Safran Seats USA Services. The program function includes the following: Program & warranty Management, Customer Support Management, Contract Management, Costing and Business Plan construction, Engineering Change Request management.
Manage consistent, timely and precise communications to the customers (both internal and external) on issues concerning all in service fleets and contracted customer programs. This role works independently.

2. Essential Functions (Duties and Responsibilities)

Main Function Responsibilities-
A) Directs the activities for the assigned Group (Operational or Customer Management), while ensuring departmental budgets are adhered too. This may, at times, include performing the functions of a Program Manager.
B) Manage Program Managers to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.
C) Develop and maintain relationships with the assigned customers.
D) Work closely with sales, engineering, supply chain, front office and other departments as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments.

3. Qualification Requirements:

A. Education & Qualification-
• Requires a Bachelor's degree in a related business management or related engineering discipline or 6 years related experience in lieu of Bachelor's level degree to meet the education requirement. OR Requires an Associate's degree in a related business management or related engineering discipline and 3 years related experience in lieu of Bachelors level degree to meet the education requirement.

B. Work Experience - Technical knowledge-
• In addition to meeting the education requirement, requires an additional 8 years' experience in a project or program team environment/exposure with 5 of those years managing programs.
• 2 years of employee supervision experience required.

C. Professional Skills-
• Excellent communication and interpersonal skills.
• Knowledge of program management with internal and external relationships management.
• Have strong negotiating skills and be comfortable in an adversarial business environment during negotiations.
• Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, Powerpoint, Project, et. al.)
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills-
• Demonstrated effective and motivational leadership skills.

4. Travel-
International and/or Domestic travel required; up to 15%.

Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

赛峰集团（Safran）是一家国际高科技集团公司，业务范围涵盖航空（推进、设备和内装）、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界，让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球，拥有100000名员工，2024年营业额为273亿欧元。单独或是通过合作，赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。
赛峰集团（Safran）作为航空与防务领域的佼佼者，是行业中入选《时代》杂志“2024年度全球最佳公司”（World's Best Companies 2024）榜单的首家公司。

赛峰航空座椅公司（Safran Seats）是飞机机组人员及乘客座椅的全球主要制造商之一。在全球范围内，超过100万个在用飞机座位为赛峰航空座椅公司生产。