Field Service Technician 2

1. Occupational Summary (Position Objective & Authorities)
Objective:
The Field Service Technician 2 provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under general supervision and reports to the OSS Manager on a daily basis. This position handles moderately complex issues and problems, and refers more highly complex issues to higher-level technicians.

Authorities:
This position has the power and control to certify their own work performed in accordance with approved engineering.

2. Essential Functions (Duties and Responsibilities)

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment
Main Function Responsibilities

List the current duties and responsibilities each which account for more than 5-10% of the incumbent's time or are critical to the successful performance of the job

A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
B) Replace/troubleshoot faulty electronic components and other damaged parts, adjusting misaligned panels / trim pieces, provide assistance to the Air Framer seat installation team and other miscellaneous tasks given.
C) Sustains a high quality level of workmanship at all times.
D) Responds promptly to all communication (telephone, etc.) with Air Framer personnel and customers.
E) Maintain a good rapport with Air Framer personnel and customers.
F) Follow Safran /Air Framer safety guidelines or processes established by the organization at all times.
G) Submits accurate part order requests and understands the POA / SOA process at Air Framer / Safran.
H) Responsible for driving company van and other technicians safely around Air Framer/Safran Facilities.
I) Attend Safran daily standup/tie-in meeting.
J) Adhere to Air Framer /Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year.
K) Coordinate verbally with QA's, Engineers, Lead's, Technicians and other key Air Framer / Safran personnel on a daily basis.
L) Performs other duties as assigned.

Hiring for both First shift & second shift positions

1. Qualification Requirements
(The description of the personal profile will help you to specify the skills and knowledge of the ideal job holder)
A. Education & Qualification List the Scholarship degree, type, etc. i.e.:
• High School Diploma or equivalent required. Associates Degree in a related technical field preferred.
B. Work Experience - Technical knowledge • (Acquired through previous jobs, assignments, responsibilities, etc. including language capabilities.) i.e.:
• At least 2 years of Field Service experience related to troubleshooting and repairs required.
C. Professional Skills • (Ability to use the knowledge and/or the experience in the job) i.e.:
• Natural mechanical ability with hand and power tools
• Basic working knowledge of CMM's, Engineering Drawing's and other technical documents.
• Basic computer knowledge and have some familiarity with MS office applications.
• Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.
D. Behavioral Skills (Based on this list, please describe the skills which are essential, necessary and useful to perform well in the job) i.e.:
• Ability to work efficiently under stressful situations.
• Follows instructions and complete jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written.
• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion.
• Must have the ability to generate written communication and to operate required office equipment.
• Ability to read and review written communication.
• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
E. Desirable Aspects (Items as a plus for the position) i.e.::
• Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity.
• Demonstrated participation in continuous improvement efforts
• Clear written and verbal communication
2. General Work Conditions (Physical Demands)
• This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job

Work environment
• The work environment includes office setting with moderate office noise

International and/or Domestic travel required; Approximately 2-4 weeks per year