The Repair Administrator is responsible for processing orders, quotations, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Additionally, the Repair Administrator will answer some technical questions related to the product, provide service and information to customers on new and legacy product and repairs and administer a volume of repair orders from receiving to closing.
DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Requests lead time, cost, evaluation of work done by the Repair Shop and data to build the quote for non-priced materials or service and prepares and submits quotes to customer
Prepares, enters and follows-up orders to ensure good customer relations by meeting specified delivery dates
Follows up on Quotes and convert to orders
Receives, reviews and acknowledges customer purchase orders
Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure that all data entered are correct
Follows up on orders to inform customers when shipment happened
Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company
Supports Returned Material Authorization (RMA) Process
Administers the warranty claim request associated with repairs, if needed
Responds to the customer via phone, fax, email, or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc.
Constantly monitors the backlog and pro-actively inform customers, with phone calls, of recovery plan and promise date of shipment. Written communication should follow after the phone call.
Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to No / Slow payment.
Works with accounting to establish credit limits for new and slow / no paying repair only customers
Monitors assigned customers' “credit status”, and proposes, on a priority basis, items that can be repaired for customers due to their “over credit limit” circumstances
Prepares established or special customer status reports to management
Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.
a) Knowledge and Skills
Advance knowledge of repair order process
Ability to work independently and make daily operational decisions with respect to repair order activity
Knowledge of computers
Dealing with people in a team environment
c) Education and/or Experience
Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area
d) Communication Skills
Good oral and written communication skills essential for interaction with both internal and external customers.
e) Physical Demands
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
4900 St Joe Blvd Building 200 Atlanta St Joe Blvd GA 30337
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