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Field Representative

已发布
公司 : 赛峰直升机发动机公司 工作领域 : 客户支持 位置 : Québec , 加拿大 合同类型 : 无固定期限合同 合同期限 : 全职 所需学位 : 大专文凭 所需经验 : 5年以上 专业地位 : 技术人员 所用语言 : 英语 精通 法语 精通
已发布

工作描述

The Field Representative (FRep) play a key role in the customer support, on the field. He provides a proactive technical support to the operators of his area (mainly in Alberta and western Ontario) to ensure a continuity in their operation.

•Establishes and maintains open positive communication and proximity assistance with all SafranHE operators in specified region.
•Ensure customers recognize position as the primary interface assisting and providing a technical expertise.
•Report all service events; promotes Safran image and provides market-related information.
•Researches and answers customer technical questions. When necessary, provides on-site technical assistance and guidance to oversee repairs and/or troubleshooting of complex or unusual problems.
•Coordinates events resolution with Engineering, Customer Service, and other personnel to expedite repairs and/or troubleshooting of components or other support issues.
•Integral part of Front Office team supporting the Customer Support Representatives, Customer Support Manager and Senior Management.
•Provides Level 1 and 2 familiarization to support off-site Maintenance instruction.
•Ability to communicate effectively in verbal and written form with internal and external customers, able to compose written documentation and to read and interpret various types of technical documentation.
•Communicates with customers within region and report using corresponding internal tools and CRMs (FLY, NOMAD, etc).
•Reporting of main service difficulties using the CRMs (FLY, NOMAD) will include the results of the customer visits as well as comments on satisfaction experienced by customers.
•Provides market information regarding potential sales opportunities, SBH, spares, etc., including the upcoming need for overhaul of engines and modules.
•Capability to present Safran HE service offers and support on occasional basis commercial discussion with customer.
•Required to perform regular scheduled visits with customers. (To be defined with Manager). Participates in customer visits within region of other Safran HE personnel as necessary.
•“On Call” duty required.

补充说明

BENEFITS AT SAFRAN HE CANADA:
-A competitive salary
-Group insurance paid by the employer at 100%, including medical/dental/vision insurance
-Collective RRSP and DPSP with an employer contribution of 6%
-Bonus program
-Physical activity program - Reimbursement $300/year
-Bank of hours
-Flexible schedule
-Sick/family days
-Continuing training

Note: In order to fill the position within an acceptable time frame, candidates who are not Canadian citizens will only be considered if they already hold a valid Canadian work permit.

工作要求

- Problem solving
- Good communication
- Attention to details
- Products and services knowledge
- Collaboration

工作的特殊性

•Travel required – 75%, including international travel.
•Knowledge Aviation Regulations and application.
•Aircraft Maintenance Engineer (AME) or equivalent with 5 to 10 years of related experience and/or training;
•Knowedge on Levels1 and 2 maintenance on engines
•Helicopters OEMS and SafranHE engine experience required.
•Microsoft Office: Outlook, Word, Excel, PowerPoint.

确定您未来的工作地点

11800, Rue Helen-Bristol, Mirabel, QC J7N 0T4

Québec

加拿大

复制地址
83,000
名员工
27
赛峰集团经营所在国家数量
35
职业类别