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Customer Service Representative (m/f/d)

已发布
客户支持 Hamburg , 格鲁吉亚 无固定期限合同 全职 无学位 5年以上 英语 熟练 德语 熟练
已发布

工作描述

As a Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

补充说明

• Manage communication with the customer in both fluent German and English language
• Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
• Create commercial offers and ensure on-time delivery
• Customer satisfaction assurance follow up after service completion
• Keep records of customer interactions, process customer accounts and file documents
• Understand and adhere to complex contract agreements between our military customers and our internal process partners

Being part of an international organization, the office based in Hamburg offers you a creative and growing work environment with a highly multi-cultural background. You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional development. We will also provide internal and external organizational related training to support your professional career.

Our Benefits:

• Attractive salary package
• Group insurance schemes
• Company pension schemes
• Company leasing of bicycles
• Height adjustable tables

工作要求

• Customer support experience or experience as a client service representative is preferred
• Experience with customers and general understanding of governmental contract structures
• Higher education diploma or equivalent; or 5 to 10 years of related experience and/or training; or equivalent combination of education and experience
• Fluency in the German and English language required, French language skills are beneficial
• Familiarity with SAP system preferred

Are you interested? Please send us your curriculum vitae in English or German informing us about your earliest possible start date and your salary requirements.

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Borsteler Chaussee 43 22453

Hamburg

格鲁吉亚

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有76800名员工,2021年营业额为153亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。

赛峰集团在2021年被“福布斯”杂志评为该行业的全球第三最佳雇主。

赛峰直升机发动机公司(Safran Helicopter Engines)是直升机动力领域的世界领先者,公司从创立至今已生产超过75,000台发动机。该公司提供各种规格的涡轮发动机,公司的2,500名客户遍布155个国家。

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran