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EAME Customer Support Manager F/H

已发布
客户支持 Vélizy-villacoublay , Ile de France , 芬兰 无固定期限合同 全职 硕士文凭 5年以上 英语 熟练
已发布

工作描述

Looking for a challenging but rewarding new role? Within Customer Support organization, the Customer Support Manager (CSM) is responsible for managing customer satisfaction in agreement with SAFRAN LS objectives for OEM products and services.
In line with Safran LS formalised procedures (PCD), the CSM actively monitors customers to ensure satisfaction is sustained within set targets and when required support the deployment of improvement strategies and communications to recover satisfaction as agreed with Customer Support Director, Customer Services management and Safran Landing Systems product divisions.

补充说明

KEY TASKS :
•To manage a recognised portfolio of airline and MRO customers
oTo rollout an agreed and maintained visit plan with concise reporting, action assignment and follow-up to timely completion
oTo ensure feedback of product performance and data across the product divisions including reliability data,unscheduled brake removal and competitor intelligence
oTo ensure Safran Landing Systems is represented at Airframer IP Conferences (when invited) as a first introduction to our company, the product, the contacts and the services
oTo be accountable for the customer satisfaction and to establish and maintain a relationship of trust with customer management in order to maintain account performance and foster business growth whilst contributing to building Safran Landing Systems image as a world class supplier.
oTo be responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams

工作要求

•Business acumen and commercial awareness across the product divisions
•Cultural awareness across international boundaries
•Problem solving experience
•Strong communications skills, verbal, written and presentations at a senior management level – in English
•A working technical knowledge of Safran Landing Systems products
•The capability to work effectively and collaboratively with internal functions
•The capability to work independently

工作的特殊性

Regular trips to visit EAME customers

76,800
名员工
27
赛峰集团经营所在国家数量
35
职业类别
  • © Safran