Looking for a challenging but rewarding new role? Within Customer Support organization, the Customer Support Manager (CSM) is responsible for managing customer satisfaction in agreement with SAFRAN LS objectives for OEM products and services.
In line with Safran LS formalised procedures (PCD), the CSM actively monitors customers to ensure satisfaction is sustained within set targets and when required support the deployment of improvement strategies and communications to recover satisfaction as agreed with Customer Support Director, Customer Services management and Safran Landing Systems product divisions.
KEY TASKS :
•To manage a recognised portfolio of airline and MRO customers
oTo rollout an agreed and maintained visit plan with concise reporting, action assignment and follow-up to timely completion
oTo ensure feedback of product performance and data across the product divisions including reliability data,unscheduled brake removal and competitor intelligence
oTo ensure Safran Landing Systems is represented at Airframer IP Conferences (when invited) as a first introduction to our company, the product, the contacts and the services
oTo be accountable for the customer satisfaction and to establish and maintain a relationship of trust with customer management in order to maintain account performance and foster business growth whilst contributing to building Safran Landing Systems image as a world class supplier.
oTo be responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams
•Business acumen and commercial awareness across the product divisions
•Cultural awareness across international boundaries
•Problem solving experience
•Strong communications skills, verbal, written and presentations at a senior management level – in English
•A working technical knowledge of Safran Landing Systems products
•The capability to work effectively and collaboratively with internal functions
•The capability to work independently
Regular trips to visit EAME customers
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