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Field Service Engineer (m/f/d)

已发布
公司 : 赛峰工程服务公司 工作领域 : 客户支持 位置 : Hamburg , 德国 合同类型 : 无固定期限合同 合同期限 : 全职 所需学位 : 本科文凭 所需经验 : 3年以上 专业地位 : 工程师 / 经理
已发布

工作描述

• You represent the OEM at the customer's site or by roving, providing technical advises and recommendations on the operation and maintenance of OEM's products, as first interface between customer and the OEM
• You establish and maintain a climate of professionalism, confidence and trust among customers and have an impeccable ethics with regard to the OEM interests
• You listen to customers, understand their needs, monitor and analyze customer satisfaction related to the OEM product support
• You anticipate customer difficulties and recommend solutions defined with the customer support team
• You track & report in dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
• You are an active member of the customer team and attend all meetings requested by the team in coordination with the Customer Support Manager (CSM) or Customer Program Manager
(CPM/CTL).

工作要求

• Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent
• Strong technical knowledge of aircraft engine and aeronautic environment
• Several years of experience in operational support and maintenance
• Very good knowledge of OEM environment.
• Attitude to make decisions related to aircraft engines operations and to provide high-quality support without proximity of management.
• High quality communication and behavioral skills, natural diplomacy
• Compliance with customer regulations related to safety, security, environment and internal regulations
In addition:
- Knowledges/skills in workscoping and engine removal plan
- Contract services knowledges
- Shop experience

• Fluent English mandatory
• French knowledge would be a plus
• Eligiblility to obtain a 5 year clean background check to be able to apply for any airport access clearance
• Work location is Frankfurt or Hamburg.
• Travel to customers throughout Germany is expected.

确定您未来的工作地点

Hein-Saß-Weg 36 21129

Hamburg

德国

复制地址
92,000
名员工
27
赛峰集团经营所在国家数量
35
职业类别