Customer Service Representative (m/f/d) fixed-term

Currently, our new facility, HanSafran, is being built on approximately 6,000 square meters, emphasizing our principles of growth and sustainability. With the use of solar panels, a green roof, and an energy-efficient heating and cooling system, we aim to operate climate-neutrally at Nordport in Norderstedt. And now it is your turn to join us!

What we offer you:

As part of an international aviation group, we offer you at our Hamburg location – and in the future in Norderstedt – a creative and growing work environment with a multicultural background.
Your personal development is of great importance to us: In addition to new challenges and exciting tasks, we continuously develop your skills and experiences through internal and external trainings.

In addition to our attractive salary package, you will benefit from numerous benefits including

• Intensive onboarding with internal networking events
• Mobile working
• Supplementary health insurance
• Company pension scheme
• Transportation allowance or cover of your German ticket
• Pluxee vouchers
• Free of charge health check-ups, adjustable tables and participation in sports events
• Company leasing of bicycles
• Participation in our share savings plan
• A budget for individual specialist literature
and much more.

However, above all, we like to celebrate our successes! Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick off activities, employee events are part of our corporate culture!

As our future Customer Service Representative (CSR) you actively represent the interest of our international customers: As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities will include:

- Manage communication with the customer in both fluent German and English language
- Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
- Create commercial offers and ensure on-time delivery
- Customer satisfaction assurance follow up after service completion
- Keep records of customer interactions, process customer accounts and file documents
- Understand and adhere to complex contract agreements between our customers and our internal process partners

What you bring with you:

- Customer support experience or experience as a client service representative
- General understanding of contract structures
- Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
- Fluency in the German and English language required
- French language skills are beneficial
- Familiarity with SAP system and MS Dynamics preferred

You want to become part of our team? Then we look forward to receiving your application.