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Customer Account Coordinator Lead

已发布
公共服务 Cwmbran , Pays de Galles , 英国 无固定期限合同 全职
已发布

工作描述

SAFRAN SEATS IS A WORLD LEADER IN AIRCRAFT SEATING.
For more than 80 years, Safran Seats has been a premium manufacturer of First and Business Class seating systems for passenger airlines.
With the largest seats portfolio of all seats suppliers, we pride ourselves on innovation, customization, quality and industrial design.
Safran Seats GB, based in Cwmbran, South Wales is a 100% owned subsidiary of Safran Seats and we currently have 800+ employees (across 3 sites in the UK- Cwmbran, Newport and Brackley).
Seats GB offers:

• Unique and High-end Quality products
• Market leader in Bespoke aircraft seating
• Passenger Experience Expertise
• In-house design studio and group Synergies
• Dedicated production line and Industrialisation facilities
• Bespoke capabilities
• Co-creation abilities

Do you want to join our team?
Our employees are at the heart of our success; we offer a range of competitive benefits, career progression and training opportunities helping to ensure we build the future.
Company Benefits
At Safran Seats GB, we continue to support our employees and their contribution by providing a range of benefits.
• 25 days holiday + UK Bank Holidays
• Working Hours (unless specified) are 37.5 hours per week; Mon-Thurs (8am-4:30pm), Friday (8am-1:30pm)
• ‘On Board Benefits' Programme, providing a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Fulfilling your potential with Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
• Free parking onsite

Customer Account Co-ordinator Lead
The customer account coordinator lead is responsible for establishing and maintaining relationships with customers by ensuring that all customer requirements in relation to spare parts are completely met in a timely manner.
To take responsibility of the day-to-day running of the Front Office team in order to support the customer. To be the first point of escalation with any front office issue.
The lead serves as the primary escalation point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. The lead is also responsible for communicating customer requirements to all internal customers as necessary.

补充说明

As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (ZOTD) of the company, ensuring the highest levels of customer satisfaction are maintained.
Responsible for assisting the Manager of the department in the management and coordination of all activities related to the department.

Lead Duties
• Assists in the direction of daily activities of the Customer Service Representatives
• Helps create an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department
• Assists in the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures and policies.
• Assist in the management and development of all Customer Services Representatives to ensure customer satisfaction and balanced workloads
• Assists with the daily/monthly KPI's and goals for the department and contributing to the overall achievement of those goals and objectives. This includes assisting with the creation and maintaining the department's performance metrics.

工作要求

Essential Skills
• Must be proficient in the operation of office computers
• Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.).
• Must have ability to efficiently perform multiple tasks simultaneously
• Must be able to interface with all departments within the company, as well as multi-cultural outside customers.
• Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Experience in a customer related area or proven ability to work well with customers required.

Desirable Skills
• Associate Degree in Business or related field is required; or six (6) years of experience supporting sales, marketing or customer relations. Bachelor Degree in Business or related field is preferred.

工作的特殊性

n/a

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赛峰集团(Safran)是一家国际高科技集团公司,业务范围涵盖航空(推进、设备和内装)、防务和航天领域。其核心宗旨是致力于构建更安全且可持续发展的世界,让航空运输更加环保、舒适和便利。赛峰集团业务遍及全球,拥有79000名员工,2020年营业额为165亿欧元。单独或是通过合作,赛峰集团在其核心市场占据全球或地区领导地位。赛峰集团在其技术创新路线图中承诺将大力开展以环境为主导的研发项目。 赛峰集团获评《福布斯》杂志2020年全球最佳雇主。 赛峰航空座椅公司(Safran Seats)是飞机座椅领域的全球领导企业之一,为广大机组人员及乘客提供各种座椅。目前,赛峰航空座椅公司所生产的100万个座椅正服务于全球航空机群中。